Zest Job is a leading recruitment agency, which connects job seekers with job givers across India, especially in the delivery sector. As a prominent employment agency, Zest job has over 250 employees appointed as telecallers to assist the day to day functions, in Bengaluru , Channarayapatna and other prominent cities across Karnataka.
Due to the Work from Home situation demanded by the pandemic, and the ongoing trend following the same, Zest Job faced significant challenges in efficiently managing their telecalling team due to the absence of a comprehensive tracking and monitoring system.
As such, the company struggled to keep up with the job efficiency of individuals in their telecalling team and failed to identify the top performers as well as poor performers among their telecallers. The lack of an efficient mechanism to manage the leads generated, and the conversions from the same posed a threat to the growth of the company.
To address these issues, Digiphins developed the groundbreaking Teletipper app, providing Zest Job with an integrated solution to streamline telecalling team management and enhance lead conversion rates. The remarkable success of the Teletipper app serves as a testament to the pivotal role played by robust tracking and monitoring systems, particularly for businesses operating with extensive telecalling teams.
Zest Job was facing a significant challenge in effectively managing their large team of telecallers responsible for engaging with potential job candidates and partners. The absence of an efficient tracking and monitoring system resulted in difficulties in accurately evaluating telecallers’ performance. This deficiency hampered the company’s ability to identify top-performing telecallers and provide constructive feedback to underperforming individuals. Also, as a consequence, the management struggled to optimize their telecalling team’s productivity and overall performance. It also brought along operational challenges. The absence of a streamlined process to organize and utilize the leads generated by telecallers curbed the company’s ability to effectively capitalize on potential opportunities. The inefficient lead management system not only affected the overall productivity but also undermined the company’s ability to nurture and convert leads into successful jobs.
To overcome these obstacles, Zest Job urgently required a comprehensive solution that addressed the root cause of their challenges.
More than 25 years of experience working in the industry has enabled us to build our services and solutions in strategy, consulting, digital, technology and operations that help our clients with their trading projects around the world. Capabilities we leverage for our clients include a powerful alliance network with leading capital markets software vendors, and programs such as the FinTech Innovation Lab that keep us at the forefront of innovation. Our Trading helps clients run and transform their front, middle and back-office trading operations. We provide buy-side, sell-side and market infrastructure firms.
We provide buy-side, sell-side and market infrastructure firms with a full-service offering, including systems integration and technology consulting services, to assist in delivering high performance trading and settlement.
We provide buy-side, sell-side and market infrastructure firms with a full-service offering, including systems integration and technology consulting services, to assist in delivering high performance trading and settlement
More than 25 years of experience working in the industry has enabled us to build our services and solutions in strategy, consulting, digital, technology and operations that help our clients with their trading projects around the world. Capabilities we leverage for our clients include
We provide buy-side, sell-side and market infrastructure firms with a full-service offering, including systems integration and technology consulting services, to assist in delivering high performance trading and settlement More than 25 years of experience working in the industry has enabled us to build our services and solutions in strategy, consulting, digital, technology and operations that help our clients with their trading projects around the world. Capabilities we leverage for our clients include
We provide buy-side, sell-side and market infrastructure firms with a full-service offering, including systems integration and technology consulting services, to assist in delivering high performance trading and settlement More than 25 years of experience working in the industry has enabled us to build our services and solutions in strategy, consulting, digital, technology and operations that help our clients with their trading projects around the world. Capabilities we leverage for our clients include
inTech Innovation Lab that keep us at the forefront of innovation. Our Trading helps clients run and transform their front, middle and back-office trading operations. We provide buy-side, sell-side and market infrastructure firms with a full-service offering, including systems integration and technology consulting .