Digiphins Innovation Private Limited strives for customer satisfaction and aims to provide high-quality services. Our refund policy is designed to address various scenarios while maintaining fairness for both parties involved. Please review the following details:
Any consultation fees paid for discussing your project requirements and proposing a solution are non-refundable. This fee compensates us for the time and effort spent in understanding your needs and providing valuable recommendations.
For projects that involve milestone-based payments, any payment made for a completed milestone is non-refundable. Once a milestone is achieved, and the associated deliverables are provided, the payment is considered earned.
If you decide to cancel the services before the completion of the project, any payments made for completed milestones or work done up to the cancellation date are non-refundable. This policy is in place as it compensates Digiphins for the work already completed and the resources allocated.
At Digiphins, we are committed to client satisfaction. If you are dissatisfied with our services, we encourage you to promptly inform us about your concerns. We will make reasonable efforts to address and resolve the issue to your satisfaction. Depending on the circumstances, we may, at our discretion, offer refunds or credits as a gesture of goodwill.
Once the project is completed and delivered to you, any requests for refunds will not be entertained. This policy ensures fairness to both parties involved and acknowledges the successful completion of the agreed-upon services.
To be eligible for a refund or credit, you must provide a detailed explanation of the reasons for your dissatisfaction and allow Digiphins a reasonable opportunity to address the concerns. Refunds or credits will be evaluated on a case-by-case basis and will depend on the nature and extent of the issue.
In cases where third-party costs, such as domain registration fees or software licences, have been incurred on your behalf, these costs are generally non-refundable. We will communicate such costs to you in advance and provide transparency regarding their non-refundable nature.
Please note that this refund policy is subject to the specific terms and conditions agreed upon in the relevant agreement or proposal for each project. In case of any discrepancies or conflicts, the terms of the agreement shall prevail.
If you have any questions or require further clarification about our refund policy, please contact us at [email protected]. We value your satisfaction and are dedicated to addressing any concerns you may have.